For the HIM Department
Your organization depends on you to deliver medical records when and where they are needed. And if Release of Information (ROI) processes are slow, the fallout can affect all aspects of your organization’s operations.

Using ChartOne ROI Services, you can be confident that internal and external ROI requests are being filled quickly, accurately and in compliance with regulations. Working as an integral member of your HIM team, our local, highly trained professionals can manage and support your patient chart processes—according to service-level agreements—and deliver insight into the regulations and compliance issues associated with eWebRelease - the next generation of ROI technology.

ChartOne ROI Services combine the industry’s most qualified, service-oriented HIPAA specialists with eWebRelease - next generation technology to help your organization.

• Offload labor-intensive tasks to skilled personnel with special training and experience in ROI, so your staff can focus on other HIM responsibilities
• Improve requestor satisfaction by improving the productivity, quality, efficiency and timeliness of request fulfillment
• Expedite turnaround times for improved profitability
• Provide the ultimate safeguards for your sensitive patient information to strengthen compliance efforts
• Eliminate error-prone paperwork and misplaced or lost charts
• Save money on equipment, storage and personnel costs
• Avoid the hassles of chart and film duplication

You can choose to outsource all or part of your ROI function, including release desk management, mail processing, phone reception, request logging and management reporting. And rather than fulfilling requests by copying, ChartOne’s chart management professionals capture the request, the authorization and the requested documents electronically. We then deliver the requested documents electronically to your patient accounts department resulting in significant reductions in billing time.

Over 1,000 healthcare organizations have discovered the difference that ChartOne’s ROI Services can make. Isn’t it time yours did?